Qualifications and Skills:

• • Exceptional organisational skills and attention to detail.
  • Strong written and verbal communication skills.
  • A proactive mindset with the ability to anticipate and solve problems.
  • Confidence in building relationships and influencing stakeholders at all levels.
  • Familiarity with commercial and Sub-contracting process.
  • Proficiency in Microsoft Office and other relevant tools.
  • A Passion for continuous improvement and delivering excellence.

Key Responsibilities:

Customer Enablement & Relationship Management:

• Build strong, trust-based relationships with customers through regular engagement – via phone, email, video calls and in person meetings.
• Ensure customers are fully informed and prepared for all commercial aspects of their projects, reducing the likelihood of disputes or confusion.
• Act as a key point of contact, listening to customer needs and translating them int actionable insights for internal teams.
• Champion our values in every interaction – showing care, agility, passion, empowerment, and ownership.

Query Prevention & Resolution:

• Identify root causes of queries and implement preventative measures to improve future processes.
• Communicate clearly and confidently with internal and external stakeholders to resolve issues swiftly and constructively.

Reporting & Coordination

• Support the Commercial Director and Operations Manager with monthly reporting ensuring accuracy and timeliness
• Liaise with Finance to ensure alignment on billing and commercial reporting.

£30,000

We offer a competitive salary and, following successful completion of probation, we provide Private Medical and Dental Insurance. Other benefits include 23 days annual leave rising to 25 days with service plus public holidays. Life insurance is provided to staff with over 1 year’s continuous service.